cloud call center Archives - CBR Digital http://www.cbrdigital.com/tag/cloud-call-center Cloud business reviews, trends, solutions, applications and services Sun, 23 Mar 2014 13:47:04 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://i0.wp.com/www.cbrdigital.com/wp-content/uploads/2015/09/cropped-cbrdigital-icon2.png?fit=32%2C32 cloud call center Archives - CBR Digital http://www.cbrdigital.com/tag/cloud-call-center 32 32 47223738 Why All The Fuss About Cloud Call Centres? http://www.cbrdigital.com/2013/12/27/why-all-the-fuss-about-cloud-call-centres.html Fri, 27 Dec 2013 04:54:03 +0000 http://www.cbrdigital.com/?p=5313 The emergence of the internet and services based in ‘the cloud’ has presented huge potential for certain business models to become more efficient.

One service where the potential is starting to be realised is for business contact centres. 18% of call centres have now implemented cloud technology – fast progress considering that figure was only 2.2% in 2008.… Click here to read more

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]]> 5313 Five Benefits of a Virtual Call Centre http://www.cbrdigital.com/2013/02/07/five-benefits-of-a-virtual-call-centre.html Thu, 07 Feb 2013 06:31:16 +0000 http://www.cbrdigital.com/?p=4374 As technology across the world is evolving, businesses have greater opportunities available to improve to the efficiency and productivity of their call centres. More and more businesses are beginning to adopt a remote working strategy using virtual contact centre technology, with an estimated 62% of UK call centres already adopting or looking into adopting this new technology.… Click here to read more

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